Refunds & Returns

### Refund Policy for Curved And Co. Wholesalers Pty Ltd
**Effective Date:** 05 March 2010
At Curved And CO. Wholesalers, we strive to provide high-quality cleaning products to our customers. If you are not completely satisfied with your purchase, please review our refund policy below:
#### 1. **Eligibility for Refunds**
- **Damaged or Defective Products:** If you receive a cleaning detergent that is damaged or defective, you are eligible for a full refund or replacement within [30] days of the purchase date.
- **Incorrect Items:** If we send you the wrong item, please contact us within [7] days of receiving your order for a full refund or exchange.
#### 2. **Non-returnable Items**
Due to health and safety regulations, we cannot accept returns for the following items:
- Opened or partially used cleaning products.
- Products that have been used or tested.
#### 3. **Return Process**
To initiate a return or refund, please follow these steps:
1. Contact our customer service team at [customer service email or phone number] within the eligibility period.
2. Provide your order number, a description of the issue, and any necessary photographic evidence.
3. Our team will guide you through the return process and provide you with any return shipping instructions if applicable.
#### 4. **Refund Process**
- Once we receive the returned item (if applicable), we will process your refund within [5-7] business days.
- Refunds will be issued to the original payment method used for the purchase. Please allow additional time for your bank or credit card company to process the refund.
#### 5. **Exchanges**
If you wish to exchange a product, please reach out to our customer service team for assistance. Exchanges are subject to product availability and may involve additional shipping charges.
#### 6. **Shipping Costs**
- Shipping costs for returned items (when applicable) will be covered by Curved And Co. Wholesalers only if the return is due to our error (damaged, defective, or incorrect items).
- For exchanges or returns for other reasons, the customer will be responsible for return shipping costs.
#### 7. **Contact Us**
For any questions or concerns regarding our refund policy, please contact us:
- **Email:** Admin@curvedco.co.za
- **Phone:** 0110119389
- **Hours of Operation:** (08:00Am to 17:00Pm Monday To Friday) Saturday-(08:00Am To 03:00PM             Sunday-(08:00-13:00)